Since the 1980s, Fresh Air has been a leading source of outdoor sports equipment in the Kelowna area. With 2 locations, strong community involvement, and a raving customer base, the company is a big supporter of wide smiles and living the Okanagan lifestyle.
In the 80s, well before the internet, running a retail business was comparatively straightforward. But progress marches on and marketing has evolved beyond newspapers, TV, and radio. Now marketing encompasses knowledge of secret Google algorithms, eCommerce shopping carts, and Facebook’s finicky rules.
Fresh Air’s team is full of outdoor sports equipment and apparel experts. They recognized they needed the same level of expertise in the area of marketing & advertising. From strategy to technical website work, to creative video production, the Twin Creek team adds a whole “marketing department” to the mix. Together, we’ve been able to help build the company year after year.
TV is so 1990. Streaming video services like Netflix, Amazon Prime, and Youtube are taking over. The cool part for local retailers is that video is getting more cost-effective to use for advertising. Fresh Air has had 100,000s (of locals) watch their videos on Youtube and Facebook.
For retail companies with physical stores, online marketing has multiple advantages. Advertising increases foot traffic in the store as well as web traffic. Even better, we can turn the website into an additional Fresh Air employee - one that educates, books appointments, and sells products.
Facebook & Instagram are great places to "hang out" with friends. They're a weird mix of old-school playgrounds, bulletin boards, photo albums (and raving politics!). Companies can live out their values and connect... after all, people do business with people. It's about relationships.